Computer require maintenance, and that requires some type of monitoring system that allows for the collection and storage of data regarding its functions and their operations. The computer has built into it, programs and storage spaces for exactly this function. Has your computer software ever crashed and you obtained this little dialog box that asked you to transmit the data to the operating system manufacturer? If not, I think I want your computer. This is part of the maintenance data collection system.
When that box appears if asks if you want to inform the manufacturer of the problem. What is sends is not a “Hi Joe, I crashed, we have a problem,” message. What is transmits is the conditions of the software crash, the information regarding how and when it happened. It collects data on what function was being accessed when the crash occurred. All of this allows the manufacturer to find where the problem is located and what function is causing the problem.
The collection of this maintenance data is the goal of a maintenance data collection system. It does it mostly through the internet now and uses a web based data collection system. However, this is tons of data, and the system designed to handle it needs to be sufficient to collect, collate, analyze and store the data for future retrieval and use.
The Internet’s Role in Maintenance Data Collection System in Computing
It used to be when your software crashed you were required to call the software manufacturer and obtain help to get the software working again. While this is frustrating to the user, it is not as helpful to the company as an automated maintenance data collection system. That report gives you everything you need to analyze a problem, without the human interface disconnect.
Often the relation of the problem to the tech support is less than fully complete and the recording of all of the data is less than complete. This means that you have failed to obtain the data necessary to fashion a solution. The maintenance data collection system overcomes this issue. The internet has made this so very simple. The report, generated by the computer, obtains the information requested by the manufacturer, transmits it to the manufacturer and you restart your software.
The use of the data obtained by the maintenance data collection system is up to each company. Not every company uses the data to find solutions and not every company finds it useful to address all the concerns raised by the system. However, if the maintenance data collection system shows that a high percentage of the users are all having the same problem, barring addressing each computer’s architecture, the company makes changes, fixes, updates, patches, etc. The value is that you can make an informed choice for the changes, fixes, updates and patches.