Are you in the CTI field and getting ready to get a new job? Then you should be prepared for a CTI Pre employment drug screening! For those who are not familiar with CTI, the acronym CTI means Computer-Telephony Integration.
CTI or Computer-Telephony Integration is a term used to describe computers managing telephone calls. Most people would call it computer telephony. To make things short, this is the term used for computer services that are now being used in call centers. An example of a computer telephony service is when your call is directed to the department that you want to be connected to.